My name is Ntsoaki Ntlailane I have a Degree in Administration Management & Diploma in Business Management. I have spent most of my working years in the customer service industry in one way or another. My last position was in a customer service and. I have the ability to assist the training manager and can help to answer any questions put to me in order to resolve any issues customers may have. I have developed and maintained documents for any of the processes and I have assisted in developing and implementing new training techniques. Not only I am a trainer but I have also offered top of the line customer service and can lead any training group by example in live situations. I have also talked trainees through live interactions with customers so they could learn how to deal with any situation. I have great computer skills and have created and developed all documentation for training including training materials and manuals that were used during workshops and training sessions. I am capable of cross training so each department has an understanding of what the other departments are responsible for. I am not afraid to speak in front of a crowd and have trained large classes with no hesitation or nervousness. Please feel free to contact me at any time so we can further discuss my qualifications, my number is (***)-***-****.