I have extensive general and specialist experience in claims, communication, business processes, sales, dispute resolution and client service. I am passionate about service excellence and the client experience. It is therefore necessary to continuously improve people, process and technology to facilitate the ultimate service experience. In a world of instant gratification, exposure and competiveness, service remains the key differentiator for a sustainable business. I am an equally passionate writer. Whether it's business reports, content, poetry for any occasion or coffee table pieces, I can execute with flair. Mostly, one can get a sense of someone's achievement's and experience from the CV, but a personal engagement will give you understanding of the depth of my abilities and energy. I look forward to hearing from you so that we may discuss how I will add value to your world. Kind regards Portia