An accomplished IT professional and senior manager who has global managed services experience leading teams in multiple countries. I am entirely comfortable working at CXO level, gaining executive sponsorship and building off-shore support and operations functions. I possess many years of exposure to multinational clients with a proven track record in direct customer engagement environments and managing of highly successful teams. I have spent a vast part of my 20 year career in infrastructure design and SLA driven technical support environments, both as a Network manager/Systems engineer and managing technical teams. I am well versed in a broad spectrum of IT & telecoms technologies as well as infrastructure and business solutions. Through the initiatives and projects I have worked on, I have introduced a host of efficiencies to help businesses reduce cost and improve productivity and also designed, deployed, project managed and later supported a number of key Infrastructure solutions over the years. Further, I have improved delivery of services to clients in a consistent and professional fashion. My key strengths lie in infrastructure managed services, solving complex business challenges as well as people management.