I’m an Experienced General Manager in Operations with a demonstrated history of working in the broadcast media industry across 49 countries within Sub Saharan Africa. Skilled in Operations Management, Customer Experience, Managing complex strategic programs, Contact Centre's Management, Genesis Contact Centre and Digital Customer Care Technology, Strategy Management, Customer Operations Support Management and Strategy, Digital Customer Care, Customer Self-services Platforms, Television, Broadcast Television. Strong Operations professional with a Certificate in Business Accounting focused in Accounting and Business/Management from The Chartered Institute of Management Accountants and a Post Graduate Diploma in Business Management Practices from Henley Business School and Currently busy with Executive MBA In Business Operations Management from Henley Business School.