EXPERIENCE & SKILLS ONSITE AND REMOTE OPERATIONS, PEOPLE AND TRAINING MANAGEMENT - B2B / B2C Sectors and Positions • Hospitality : Executive HK, Guest Relations HOD / Sales & Marketing , Deputy GM • Outsourced Services and facilities Management: Site, Area and Regional Contract Cleaning / housekeeping Operations, Training and Development Manager, Auxiliary Services (Catering & Cleaning Ops). Healthcare Infection control and prevention management • Corporate : Multi-complex General Management and Human Resources • Property sizes /Rooms & Teams Sizes: Hotels and Resorts with rooms ranging from 23 to 390 . I managed Housekeeping teams 15 to 750 employees at site, area, and regional level. • Operating System skills : Opera, Fidelio, SAP, Tableau, PRP & Kronos, Visio, Watchmaster, MS outlook, Menutech, My Market. Additional proven skills: Payroll and time and attendance management Pension fund submissions, exit interviews and final pays calculations. Leave audits. Return to the workplace Covid 19 prevention and management strategy. Equity and Diversity training – small to large teams Disability accommodation training Public health audits, room grading project management, cash and stock handling management audits, health and safety file compilation and audit. USPH, HACCP, QPRO audits preparation, and training. Disciplinary management inclusive of chairing of hearings. Design : SLA, SOP, workflow, job descriptions, tender documents, evidence-based checklists, training programs and handouts, audit questionnaires, job adverts, candidate rejections, LOA, and contract amendments. Effective communication: all positions of employees - from EXCO to entry level staff. Trouble shooting at "at risk contracts" Sales and marketing and tender presentations