As a skilled and experienced customer service administrator with a proven ability to ensure outstanding customer experiences. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall technical service functionality. Taking customer orders, invoicing, responding to breakdown inquiries and concerns, and recommending alternative products to drive sales are just a few of the areas in which I excel, consistently demonstrating an unwavering commitment to optimizing customer loyalty. Throughout my experience, I have become adept at solving problems, collaborating with fellow team members, and proactively following up with customers—all while demonstrating a steadfast focus to customer service excellence. Thriving as a customer support, providing full customer service while placing orders, scheduling technicians, sales, GP and service reporting, and swiftly resolving issues, I possess a breadth of knowledge and experience that will allow me to contribute toward the success of your company.