I have a 16 Years’ experience in ICT industry on Technical Support, Server administrator, Networking .I’m currently holding BCom Degree in Information Technology & Management at Management College of Southern Africa (MANCOSA) . I also hold an A+, N+, MSCE, CCNA, and ITIL Foundation .I provide first line support for the users, Maintaining company IT standards and procedures, network security and confidentiality of information,Maintaining company hardware assets using asset management tools and processes.Setup hardware devices for users. (PC’s laptops, Tablets, Mobile devices),Repair laptops – diagnose for hardware faults and provide assessment, Repair laptops –upgrade, install or swop internal components or parts. Change Passwords.Perform routine back-up for all the available servers & Systems, pc installations, software and hardware support, helpdesk support, printer support, network support, basic end user training and project management.