Results-driven Customer Service Manager with 3 years of experience leading high-performing support teams to enhance customer satisfaction, loyalty, and retention. Skilled in customer experience (CX) strategy, team leadership, process optimization, and conflict resolution. Proven ability to implement service improvements that boost efficiency and drive revenue growth. Adept at leveraging data-driven insights to enhance customer interactions and build long-term relationships. Passionate about delivering exceptional service experiences that align with business goals.