I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than 7 years of progressive experience in the Learning and Development field. My professional history includes positions such as Training Consultant at FNB Wealth as well as Training Specialist in the Sales Team at FNB. Most recently, my responsibilities as Customer Experience Manager at Netflorist match the qualifications you are seeking. As the Customer Experience Manager, my responsibilities include performing a learning needs analysis and delivering effective solutions to achieve organisational requirements, analysing processes to achieve a better quality of customer service as well as facilitating all training programmes which need to be conducted. My manager also relied on my ability to communicate effectively and provide insight into organisational process breakdowns.
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