I am writing to outline my extensive experience and successful track record as an IT Professional. I believe I possess the skills, qualifications and vital experience necessary to make a very significant contribution to your organisation. I am an accomplished IT Service Manager with expert knowledge in the delivery of Service Level Management and Continual Service Improvement initiatives to improve the IT Infrastructure. Furthermore, I have a proven ability in providing expert advice and guidance to customers whilst delivering installation, repair and maintenance projects to strict deadlines and budgetary constraints. I possess strong faultfinding and diagnostic skills, a keen eye for detail and am committed to delivering the highest standards of customer service. As you will see from my enclosed CV, I am accustomed to a demanding technical role with long hours and significant pressure to meet strict deadlines, taking full responsibility for my decisions and understanding the importance of full support and assistance at all times. I believe that my key qualities are my excellent interpersonal skills and strong communicative ability, combined with my talent for effective organisation and prioritisation. I see myself as a highly dedicated and strongly driven individual and leader. I am now looking to secure a new and challenging role, one which would make the very most of my technical and managerial experience while being able to develop new areas of knowledge and expertise.