Cover Letter Regarding the vacancy that was recently advertised which I'm interested in, I am someone who not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills. I possess excellent Customer Service skills along with the ability to respond to requests from customer promptly via the phone or electronically. I work well in a team, I easily adapt to different surroundings and I am efficient. I’m able to balance speed with accuracy to get the best results, As an experienced Service Desk Team Leader , I’m more than able to be the first point of contact for all of your user enquiries and problems. I’m currently managing a team of 8 service desk agents and an assistant to a SDM who managers 27 engineers ,In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I assisted in building a team of 4 to 8 , I multi-tasking, prioritizing and coordinating several activities at once. My key strength is being able to take control of a situation and resolve it with the minimal amount of disruption to normal business operations. I have also been given the opportunity to be a Project Manager and a year after I was appointment as a Service Desk Team Leader, I would like to join a company like yours that is known for its high caliber of staff and great work environment. If after reading my attached CV, you feel that I may be a potential candidate for your vacancy then please feel free to contact me at your earliest convenience. I have recently travelled to Poland to set up a new project with the team that I will be liaising with regarding a new project that im handling , my team will be handing it in our South African office together with our Poland and India team.