am confident.my capabilities that I have developed while working for a high volume call centers such as metropolitan health administrating for Germs medical aid and nsfas. I have proven ability to resolve equerries under pressure and stressful conditions. I have experience for both in and outbound call center function and an understanding of first call resolution, outstanding customer service and communication skills and customer care . Assurance expectation and standard am a team player who maintains positive working relationship. I know I can make a valuable contribution to efficiency