I have loved tinkering with computers since childhood and have had an intense desire to pick them apart and learn how they work from the start. This early fascination grew in me over the years and I acquired a strong set of problem-solving skills. I think that with my analytical acumen, I can bring something of value to you. I have previous experience working as a Senior IT Technician for RNA Distribution. In this role, I interacted regularly with customers to help them resolve their issues with hardware and software products. In addition to this, I have earned A+ and Network+ Certifications from CompTIA, which have given me significant hands-on experience setting up Wi-Fi networks, configuring them, working with routers, adding and removing additional devices to private networks and debugging a wide range of software and hardware issues in the IT world. Moreover, I am familiar with a broad assortment of malware types and how to remove them or present them from infecting a system. Using what I know, I have been able to work with customers both remotely and in-person to resolve their computer-related difficulties. I thus am just as experienced with the technical end of IT as I am with the customer service end. I am grateful for your time, kindness and attention in considering me for this position. Working as an IT Support Technician would not only allow me an outlet for what I think are my natural analytical abilities, but it would also allow me to do something I love while providing service and assistance to others.