Dear Hiring Manager, Thank you for this wonderful opportunity to apply to become a valuable addition to your organisation. As a dynamic individual who has a proven history of exceeding expectations through performance, I believe I would be able to participate and impact considerably the ongoing operational success of your company. I joined Datacash/Mastercard in June 2009 and whilst my on-the-job experience has afforded me a well-rounded skillset, including first-rate analytical and problem solving abilities, I excel at: Supervising and training of new team members Maintaining a more effective system for issuing invoices Improving customer feedback turnaround times. During the course of my career, I have gained a specialist’s understanding of various billing processes and software, and have also been effective in explaining complex information in a comprehensible manner. I can combine my effective communication skills with functional knowledge to identify opportunities and deliver a satisfactory outcome whilst working alone or as part of a larger team. You will find me as someone who can juggle billing responsibilities along with general administration and customer service tasks. Besides billing, my work experience includes my contribution in a key role towards significant projects e.g. the upgrade to our billing system Navision 2016 from the previous version as well as the integration of Mastercard acquired customers to the Mastercard Billing system. I am invigorated by the opportunity to participate in new developments and enjoy participating in projects that require my willingness to search for solutions to unanticipated complications linked to rolling out new processes. My most recent achievement is the completion of an Advanced Excel course which has proven invaluable in my current role. Please review my attached resume for additional details regarding my expertise and job history. I will welcome an invitation to an appointment to discuss how my experience and background meet your needs. Thank you for your time and consideration. Sincerely, Ausha Saptouw