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Charlene B.

Project Manager

Hourly Rate: R 700 ph

27 years experience

Johannesburg

About Charlene

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I am a Senior Programme & Project Manager/Director Customer Success Specialist & Process Engineer Offering over 25 years in Enterprise Business and IT Programme/ Project Management role, focusing on successful delivery, process improvement and customer success ● currently at CDK Global, directing and managing a team of project managers in the PMO to deliver customer centric automotive solutions to high-end customers across Africa through● previously at Losika Consulting, FICO, IBM, Temenos, Misys Banking Systems, Standard Bank, Nedbank, ABSA (Barclays), FNB (First Rand Group), RCJ and the IQ Business Group ● influencing at CIO, CFO and CTO level, at FICO, directing and managing projects and programs of up to USD70 million across Africa and Western Europe ● PmBok, Prince 2, Waterfall, Agile and Six Sigma expertise I pride myself in "Adding special value through a "winning" management philosophy – world-class business, technical and management skills and guaranteed accountability and passion for business solutions." -Attributes- An experienced and independent individual, who takes pride in her work, people and overall output. Over 25 years Project Management experience, 12 years of Prince experience and 15 years PMBok experience, 5 years Agile experience International experience in many different industries, including Financial Services, Retail, Telecomms, Big Data Invaluable knowledge and banking expertise, with a strong business, customer and process focus and consulting background Change management skills and experience Process improvement skills with 15 years’ experience in Lean Six Sigma Employee career development, coaching and mentorship expertise. Strong communicator and negotiator who prides herself in building valuable and lasting relationships with her clients, executive and senior management, peers as well as her team. PmBok, Prince 2, Waterfall, Agile and Six Sigma expertise - Advanced Expertise/Skills - Delivery Executive & Director / Programme Management / Project Management / Agile Project Management / PMBOK / Prince 2/ Mergers & Acquisitions / Business Process Re-engineering/ 6 Sigma methodology/System Integration / Management Consulting/ Communication Management/ Negotiation/ Coaching and Mentorship/ Time and Budget Management/ Project Estimation/ Business Case Creation/ Resource Management/ Presentation skills/ Conflict Management and Resolution/ Stakeholder Management/ Relationship building/ Scope definition and management/ Decision Making/ Cost Management/ Risk and Procurement Management/ Customer experience and success focus/ Project and Behavioral Change Management/ Leadership/ Team focus [Specialist Financial, Retail, Mobile network, Big Data, automotive and Government sector experience.]

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