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donovan M. Verified

Problem Analyst

Hourly Rate: R 200 ph

12 years experience


About donovan

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Motivation letter: Thank you for taking your time to review my application I am a versatile professional whose success has sprouted from a passion for problem solving, hard work, and strategic analysis skills and the ability to be consistent in learning and producing competitive output. I am looking forward to new challenges and obstacles to overcome; I am excited to further pursue my passion for IT Technical Support and Analysis, as well as to further continue to develop my strengths and growth potential. I have more than 10 years of experience in servicing, administration, software and hardware support, project administration and incident, problem, configuration analysis at one of the top tier international financial services and Health Care organizations in South Africa. I have also consistently proven my worth in all roles. I strive to produce satisfactory results and I am confident that I can bring the same level of high performance and output to your company. I am experienced in implementing and supporting various technologies on large systems and ensuring their performance, availability and security. I have a great team spirit and my areas of strength extend to consistency in delivering exceptional results as well as being able to operate at a functional and leadership level. I possess a National Diploma in IT as well as ITIL V3 Foundation and ITIL Intermediate OSA Certificates. I am continuously striving to better myself at what I do and those around me by sharing the skills and knowledge that I have gained. Beyond that which is already mentioned in my attached resume, I have a proven track record of being able to conceive, grow and apply that which I have learnt. I have always found any task no matter the size, as an opportunity for me to learn and uplift myself. I am certain that my strong communication skills and ability to be cross skilled will be of value to your company. I have a passion for writing poetry and have two published anthologies, which highlights my belief that hard work does pay off. I do hope that you will look favorably upon my application and recognize my experience, talents and future potential. I would dearly like to further discuss the scope of this position with you in person and would welcome the opportunity for a meeting. The key strengths that I possess for success in this position include: * Ability to deal with pressure. * Self-motivated, able to work independently, and take initiative * My willingness to learn and apply my abilities in the IT industry. * Attention to detail. * Solution orientated. * I provided exceptional contributions to customer service for all customers in all my previous and current post. * Ability to multi-task in a fast-paced environment. * Very delivery focused Thank you for your time and consideration. I look forward to hearing from you. Sincerly, Donovan Mabe

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