Dear sir/Madam My name is Dorcas Ntombizodwa Machilika I am 31 years of age, I am hard working , confident and mentally capable and i posses a Diploma in Marketing Management from IMM. I am currently studying towards my Postgraduate in Marketing Management at IMM. I am presently employed by Absa bank as a call center agent, since 13 March 2013 as a sales consultant . I believe that the experience and knowledge I have acquired, through working for my current and previous employers as a call center agent will be beneficial to your company. My immediate challenge is to meet your organisational quality and standard and to be effective and efficient asst to your organisation.