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About Gerhard

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My experience includes: - Customer Experience Management: understanding customer needs and how these relate to successful customer outcomes - Customer oriented business improvement: improving business to meet the needs of their customers; thus improving customer experience, increasing revenue and decreasing cost. - Business & Process Analysis: Analysing business requirements to determine optimal solutions; analysing processes to improve them and determining opportunities for automation to optimise them. - Process Governance & Audit: implementing a practice and processes according to related standards and best practices (CMMI, COBIT, ITIL, ISO, etc.); and assessing the maturity of processes. - Product Owner: Producing product road maps for the business and for the supporting services.

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