Office Manager, Secretary, Event Planner, Receptionist, Administrative Assistance, Claims investigations and Claims processor. I am well organized, has proven experience in various fields, including: Office Administration, Secretary, Claims Validator, Vehicle theft and Hi-jacking Investigations and Sales Advisor. Currently working as a Regional Secretary and Events/Training coordinator in the Sectional Title Schemes environment. I have a vast knowledge on all above fields, excellent proficiency in MS Office package, hands-on experience with office equipment and excellent with email/internet scheduling tools. I have excellent time management skills, ability to multi-task and to prioritize work accordingly. I am set to detail and perfection. I acted as Event Planner at various CPD training seminars and golf days. I acted as Secretary and scribe for regional meetings and was responsible for compiling agenda’s and minutes. I have headed various new initiatives which have been extremely successful, including: Claim processes, assistance in streamlining the validation of claims more efficient, documentation templating etc. I always try and assist with staff initiatives to create a friendly, safe and happy staff environment and helping to make staff more clients focused. I am always willing to assist staff members in dealing with unhappy clients and complaints and trying to resolve it without having to escalate to management. I have experience in the Short-Term Insurance claims division, ranging from registration of the claim, validation process, handling of claim quotations, full function as a claims advisor/validator and settlements of claims, within an earned allocated mandate. I have also trained and facilitated new staff members with regards to policies and procedures of the company, as well as Personal Lines Policy wording and Standard Quality and Compliance Standards. I have a very keen eye for detail and my skills have been extremely useful in claims auditing/screening, monitoring quality, and approving claims within my mandate. I have a vast knowledge of 13 years in total, working within the South African Police Service environment in which time I have occupied various positions within different departments including at Head Office working as a Civilian in a Secretarial position. I joined the Service in 2000, worked on Station level and joined the Specialized Unit: Vehicle Theft Unit: Pretoria where I worked for 9 years, functioning as a Detective, investigating Hi-jacking cases, vehicle theft cases, accidents and all other duties ranging from administration duties to personal assistant, assisting Insurance companies and assessors with their investigations and with the upliftment-process of vehicles. I ended up working very closely with all insurance companies and loss adjusters in the motoring industries on a daily basis. My whole career has been a highly challenging and pressurized environment with high volumes and performance targets to meet and my tenacity, self-motivation, results driven and ability to work effectively and the ability to focus under pressure enabled me to excel and consistently performing at a high level of expectation. I am keen to continually develop myself and love to take up challenges in life and even more rewarding to succeed. I am a fast learner and given the skills and knowledge that I already possess, I believe I could be an asset and can add value to any goal or challenge that I set myself up for.