Dedicated and outgoing Receptionist/Assistant Guesthouse Manager with a passion for creating uplifting and memorable experiences for guests. With over three years of direct customer service experience, including roles at Lilongwe Handling Company in Malawi and currently at the Linden Guesthouse in Johannesburg, I excel in exceeding guest expectations and fostering repeat business. My commitment to efficiency, hard work, and organization has contributed to my track record of success. At the Linden Guesthouse, I've played a key role in driving revenue growth, helping increase monthly revenue from R116,000 to R125,000 in 2017 to between R130,000 and R150,000 currently. As a team player, I thrive in collaborative environments, consistently working to improve guest satisfaction and operational efficiency. I am dependable, with a proven ability to handle diverse responsibilities and effectively manage guest inquiries and requests. With a focus on delivering exceptional service and building strong guest relationships, I am eager to continue making a positive impact in the hospitality industry.