Introduction in summary : A seasoned IT professional, consultant and leader who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my process improvement and Technology Services Support abilities. Additionally, I possess expertise in Information Technology Team Leadership, service delivery, account management and an aptitude for optimising performance and motivating colleagues for more than 15 years in the IT business industry . In any position, I am able to visualise success and identify innovative and effective strategies for achieving it.