My name is Luyanda Pakade and I would like to apply for the Inbound Customer Service Consultant Role at your company. I passed my senior certificate in 2008. I've worked in customer service for over 5 years at Amazon.com as a Digital Specialist in the Kindle Department and as a Billing Specialist.. I have deep knowledge and understanding of what is required in a customer service environment. I think on my feet and manage myself well when working with people. I believe my 5 year customer service experience speaks for itself. I’ve learnt to deal with different personalities, handle frustrating situations and I know how to deal with such situations in a manner that is professional. I always seek to find the best workaround possible and I understand that it’s the customer experience which propels businesses forward. I know that if I can maintain a high level people skills and advocate for customers without breaking trust and I’m always confident that I can win over a happy customer with every interaction. I hereby believe that these are the some of the skills and qualities needed in a customer service consultant. I also believe that I will deliver them and represent your company's image wherever I go and with great enthusiasm and integrity. Team work, passion and competitiveness are forces that drive me to be the best and I always make sure that I never waste an opportunity. Thank you for considering my application. I have attached a copy of my CV and I am available for an interview. My contact details are: (***)-***-**** Email: ****@*****.***.