I am a well-grounded, dedicated, smart, driven, and aspiring young woman who is looking to develop herself professionally and grow an individually. With my profound thirst for more knowledge and skills acquisition, I can be a live wire within the organization as I believe there is no better employee than that who believes in empowerment and understands that it is important to ensure that I perform significantly for a smooth function of the organization’s value chain activities on a daily basis. Serving as a Tier 1 IT Support Service Consultant, Identify, Troubleshoot, Research, Support, and Resolve customer IT issues. Providing Remote Network Support -assisting users in solving all computer-related problems through remote login. Deliver personalized IT Infrastructure support for customer base from a centralized facility using the remote capabilities and leading-edge automation tools. Assisting with PC, network hardware, and software upgrades as required. Assisting in testing and deploying software upgrades on all systems. Documented helpdesk issues and administered timely follow up till resolution of the issue.