Dear HR Manager, upon discovering your posting for a General Manager, I hastened to submit my resume for your review. As a highly experienced and motivated manager with more than 34 years of experience in Hotel/Cruise Industry, I am prepared to significantly contribute to your goals in this role. My background includes leading operations, teams, and processes to drive business and guest service success within highly regarded​ hotels and Ship cruises. From training and developing staff to overseeing profit and loss responsibilities and driving sales and marketing efforts, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction. With a clear sense of the bottom line merged with a dedication to corporate vision, I have consistently negotiated profitable contracts and implemented marketing campaigns that have triggered increased occupancy and steady growth in average daily rate (ADR). Highlights of my experience include… Overseeing facility operations—including revenue management, negotiations, refurbishments / upgrades, and staff recruitment and development—to optimize hotel performance. Significantly boosting annual revenues through effective sales and marketing techniques while driving outstanding guest satisfaction scores through staff training initiatives. Receiving numerous awards throughout career tenure in recognition of superior leadership talents and exceptional guest experiences. Demonstrating solid time management, communication, and multitasking skills to excel within fast-paced, customer-facing environments. I speak English, German. French, Spanish, Portuguese and Italian. My skills in team and operational leadership within the hotel/cruise industry have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. Thank you for your consideration; I look forward to speaking with you soon. Sincerely, Michele Valestra