I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively. These are some of the attributes that put me a shoulder above my peers. I worked for NBC Holdings Pty Ltd for more than two years as an employee benefits administrator. My key role in the organization was to manage a full portfolio of clients; this included but not limited to: • Processing and payment of withdrawal claims • Ensuring claims and queries are attended, resolved and paid in time. • Client communications, attending to queries • Contribution updates • On boarding of new employers • liaising with employers and clients • Section 13A reporting • Conducting new employer training sessions (BCCCI) • And overall performing administrative duties and assisting the team and employers / clients where needed. I also have years of customer service and retail experience under my belt, I am not afraid of taking hard decisions as long as they are in the best interest of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I am a fast learner and given the skills and knowledge that I already possess, I believe that I will be able to add value to the success of your organization. Kind Regards Sphesihle Elvis Memela (***)-***-**** (***)-***-****