I started my professional career 19 years ago in the call centre industry as a naïve young but passionate individual, not knowing where I wanted to be and what the future would have planned for me. My passion for people and the contact centre environment quickly developed, along with a tendency to be naturally competitive, and has afforded me the opportunity to grow from a contact centre agent to managing a 160+ seat contact centre with up to 12 direct reports and multiple business units, each with various operational requirements and deliverables. The consistency, determination and skills I have developed over the years have created the foundation on which my standards and expectations are based and have a direct impact in the results I deliver. I believe that people are the primary resource within any organisation and I have thus developed a key balance of leadership and management skills to ensure I am able to gain operational results while maintaining a happy and committed team. I am a change champion who believes in the positivity of change and I have developed the skills and processes required to ensure the best possible results for any team when faced with change. I have exposure and skills in managing multiple business units within various business facets and have implemented successful strategies and cost saving initiatives across a number of operational environments through the successful implementation and management of performance management systems and processes. I am seeking a challenging stable environment where I can build a solid career and further develop my skills as a strategic leader and manager, utilising my knowledge and skills gained over the years in multiple markets to form a key member of a team focused on growth, development, profitability and service excellence.