Vicky is a result-proven Industrial Engineer with more than 18 years’ experience in Lean and Six Sigma (black belt certified) business improvement methodologies. She applies the McKinsey’s five-lens framework (Process Efficiency, Voice of Customer, Performance Management, Organisation & Skills and Mind-sets & Behaviours) and 7S methodology in transforming and sustaining the organisational culture. Experienced in multiple industries including manufacturing, consulting, call centres, IT and financial services.