Seeking an experienced 3rd Line support engineer to provide remote support to various international customers across Email & Collaboration, Wintel, Virtualisation and Cloud technologies. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Note that this is an infrastructure support role and not focused on user/account administration.

Job Description

Supporting customers’ infrastructure environments remotely from Cape Town
Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
Pro-active monitoring using, amongst others, automated tools/reports where available
Project work for new deployments/migrations/upgrades as required
Root-cause analysis for complex issues as per the problem management process
Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
Mentor and assist team members when required
Requirements

Minimum 10 years overall experience in a Wintel environment, including but not limited to:

Minimum 4 years advanced Windows Server 2008 to Windows Server 2016
Microsoft Active Directory 2008 or higher (AD, DHCP, DNS, Group Policy)
Microsoft CA's, SSL certificates and Public Key Infrastructure
Minimum 1 – 2 years’ Microsoft Azure implementation, configuration & management
Minimum 4 years advanced vSphere 5.5 or later
Excellent understanding of network basics (IP addressing, subnets, routing, firewall behaviour, etc).
Excellent skills in drafting or updating technical documentation
4-5 years’ experience supporting and managing the following technologies:

Microsoft Exchange 2013 or higher
Microsoft Office 365/Exchange Online
Microsoft Skype for Business
PowerShell scripting (analyse, edit & create)
Advanced Citrix XenApp 7.6 or Later experience
Desirable Knowledge/Skills

Microsoft Teams
Microsoft SharePoint Online
Mobile Device Management (Intune)
Email Archiving Solutions (Symantec Enterprise Vault, Mimecast)
Knowledge and experience of email security and hygiene products (Symantec Mail Security for Exchange, Mimecast and Cisco IronPort)
Minimum 2 years’ experience in creating technical designs for the above technologies
Symantec EndPoint Protection v12+ Administration and Support experience
Advanced Citrix XenApp 7.6 or Later experience
Essential Qualifications

MCP, MCITP and/or MCSE certification in Exchange 2013+, and/or Exchange Online/Office 365
MCP, MCITP and/or MCSE certification in Windows Server 2012+