Account Manager - Cape Town

A leading online travel company have a great job opportunity for an Account Manager to join their team in Cape Town. They share an incredible passion for the world of travel and everything digital and are excited to share their passion with you! They are looking for a dedicated Account Manager who will be centered on driving the growth of key account member brands and revenue, whilst ensuring healthy member accounts are maintained and held to the highest quality levels. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Account Manager in Cape Town will include:

- Drive growth in revenue for client accounts, including developing upselling and cross-selling strategies
- Operate as the key point of contact for all assigned members, upholding the respective member SLA’s and business models applied
- Re-define and streamline the Icon business model based on commercial impact and requirements
- Develop and foster sustainable long term relationships with members
- Ensure members receive delivery of product services in a timely fashion
- Communicate member requirements to employer company
- Forecasts, monitor and report on member performance to both members and employer company
- Project manage joint employer-member projects, working to carry out member goals whilst meeting overarching company goals
- Identify prospective members for on-boarding, as well as explore new growth avenues with existing members (in brand development and revenue growth)
- Collaborate with employer company teams to ensure account product service delivery
- Cross-departmental collaboration with marketing, sales and technology departments to acquire prospective clients for member accounts
- Service multiple clients concurrently, often meeting deadlines
- Engage with member accounts regularly to report on performance and explore the further development of their account

Requirements for this Account Manager job in Cape Town:

- Over 4 years account management or related experience
- Client centric and solutions focused
- Commercial acumen and analytical ability
- Demonstrated project management ability
- Confident communicator, networker and ability to negotiate with C-level individuals
- Great interpersonal skills: able to work in a team and develop strong relationships with account members and colleagues
- Ability to manage multiple projects and member relationships simultaneously
- Good listening skills and time management skills
- Experience in Technology and/or Customer Service sectors is preferred
- Willingness to travel within Africa

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