Account Manager - Sandton
Salary Negotiable
Sandton, Gauteng
Sandton,
Gauteng
more than 14 days ago
28-01-2025 10:35:23 AM
Duties and responsibilities:
Client Relationship Management:
• Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their business needs and objectives.
• Build and nurture strong, long-lasting client relationships based on trust and transparency.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for collaboration and upselling.
• Anticipate and address potential issues or challenges that may arise during the project lifecycle to maintain client satisfaction.
2. Project Management:
• Collaborate closely with internal teams (e.g., design, development, marketing) to define project scopes, goals and deliverables based on client requirements.
• Develop comprehensive project plans, including timelines, budgets, resource allocation, and risk mitigation strategies.
• Conduct kick-off meetings with clients and internal teams to ensure alignment on project objectives, deliverables and expectations.
• Monitor project progress closely, proactively identifying any deviations from the plan and implementing corrective actions as needed to keep projects on track.
• Regularly update project documentation, including project schedules, status reports, and change requests, to ensure transparency and accountability.
3. Quality Assurance:
• Establish and enforce quality standards for all project deliverables, ensuring they meet or exceed client expectations and industry best practices.
• Conduct thorough reviews and testing of deliverables before presenting them to clients, addressing any issues or discrepancies in collaboration with internal teams.
• Solicit feedback from clients and internal stakeholders at key project milestones to identify areas for improvement and optimize project outcomes.
• Continuously evaluate and refine internal processes and workflows to enhance efficiency, effectiveness, and quality assurance across projects.
4. Communication and Reporting:
• Maintain open and proactive communication channels with clients via email, phone, video conferencing and in-person meetings as needed.
• Provide regular updates to clients on project progress, milestones achieved, and upcoming deliverables, ensuring they are well-informed and engaged throughout the project lifecycle.
• Prepare and deliver comprehensive project status reports and performance metrics to
• clients on a regular basis, highlighting key insights, accomplishments, and areas for improvement.
• Facilitate effective communication and collaboration between clients and internal teams, serving as a liaison to convey client feedback, requirements and expectations accurately and
• timely.
5. Team Leadership:
• Provide strong leadership, guidance, and mentorship to members of the client services team, fostering a collaborative and high-performing work environment.
• Set clear expectations and goals for team members, delegating responsibilities effectively and empowering them to succeed in their roles.
• Conduct regular one-on-one meetings and performance reviews with team members to provide constructive feedback, recognize achievements, and identify opportunities for growth and development.
• Promote a culture of continuous learning and improvement within the client services team, encouraging knowledge sharing, skill development and cross-functional collaboration.