Admin Consultant
Skills and Attributes:
Strive to improve skill in dealing with customers and technical knowledge.
Always strive for a constructive, favourable relationship outcome.
Be particularly persistent to do so in difficult customer interactions.
Maintain query ownership to the extent that it is in the interest of solving the customer's issue.
The ideal candidate:
Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
Communicates with insight and understanding, concisely and clearly;
Is consistently patient, amicable and responsive in dealing with all people;
Demonstrates consistent administrative efficiency and accuracy; and
Is tenacious in pursuing constructive relationship outcomes.
Demonstrates a high level of proficiency in:
Communication
Written and spoken English
Listen and comprehend
Convey understanding of concepts, principles and procedures;
Administrative skills, attention to detail and troubleshooting;
Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business "first-time-right" principle.
Understanding technical and business concepts at a high level.
Qualifications and Experience:
A matric pass or equivalent is essential.
Starting salary: R7000