Aftersales Manager - Trichardt
Salary Negotiable
Trichardt, Limpopo
Trichardt,
Limpopo
more than 14 days ago
11-06-2019 12:55:20 PM
06-08-2019 12:55:20 PM
Our passenger dealer client based in Loius Trichardt currently holds a vacancy for an experienced EE After Sales Manager.
Job Description
• To grow the parts and service department in all facets of operation.
• To ensure the highest degree of customer satisfaction in both departments at all times.
• To maintain agreed profit margins and return on investment.
• To actively seek to maintain/achieve an acceptable market share.
• Manage targets with specific focus on asset management (stock controlling / stock turn) in the Parts Department and efficiency
in the Service Department.
Position Overview
• To grow the parts and service department in all facets of operation.
• To ensure the highest degree of customer satisfaction in both departments at all times.
• To maintain agreed profit margins and return on investment.
• To actively seek to maintain/achieve an acceptable market share.
• Manage targets with specific focus on asset management (stock controlling / stock turn) in the Parts Department and efficiency
in the Service Department.
Specific Role Responsibilities
• Ability to monitor and proactively control costs.
• Debtor management
• Ability to maximize Service Department profitability through the sale of labour and associated products to franchise and non-
franchise customers.
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales
• Ability to control stock levels in accordance with budget in the Parts Department.
• Ability to proactively examine all major transactions weekly to determine ways to improve customer service.
• Ability to closely monitor and control overheads and stock values, reporting excesses to the Dealer Principal timeously together
with solutions for addressing such matters.
• Ability to monitor and control parts purchasing activity.
• Ability to maximize benefits through discounts in accordance with company policy.
• Ability to effectively manage staff including performance, discipline, recruitment and training.
• Relationship management with peers, staff, suppliers and OEM
Qualifications and Experience
• Matric
• Relevant post matric qualification will be an advantage
• A minimum of 3-5 years’ experience as a Parts Manager and reasonable Service experience in the industry
Skills and Personal Attributes
• Target / Performance driven
• Sense of urgency
• Ability to work under pressure
• Growth driven
• Customer Focused Driven