Our passenger and commercial vehicle client in Johannesburg is looking to employ an experienced Manager.

Job Description

KEY OUTPUTS:
- Effective leadership of the after sales function.
- Ensures that profitability and unit relevant targets are met or exceeded.
- Ensures efficient administration – vital for this position
- Ensures all processes are adhered to.
- Ensures clean OEM audit results at all times.
-Sound technical know-how of the parts and warehouse environment
-Sound technical know-how of the service department, the service environment and the ability to address customer issues with technical insight
-The ability to drive service hours to a maximum of potential and the ability to take decisive action on non-performance candidates.
-Ensures Quality Customer Service and maintain the highest customer satisfaction levels
- Promotes high staff morale while enforcing a high-performance culture
- Promotes staff development and ensures appropriate discipline levels

Position Overview


Specific Role Responsibilities

Qualifications and Experience

QUALIFICATIONS:
- Matric
- Tertiary qualification preferable
- Leadership development certifications will be an added advantage
- 5 to 10 years after sales experience essential
- Valid Driver’s license

Skills and Personal Attributes

KNOWLEDGE AND SKILLS:
- Good team leader
- Excellent product knowledge
- Innovative
- Business and financial acumen
- Sound knowledge of dealership group requirements.
- Understanding and adherence to franchise policies and procedures.
- People orientated (good people skill).
- Customer orientated.
- Computer literate – MS Office intermediate.