Our well established automotive client based in Germiston currently holds a vacancy for an experienced Aftersales Training Manager.

Job Description
Purpose
The successful candidate will devise Aftersales Retail Network training and development strategies in line with the brand’s objectives and oversee their implementation and assess outcomes.
This will be done within agreed time frames and within budget.
The Candidate must identify training and developmental needs and drive suitable training initiatives that enhance our retail network skills, performance, productivity and quality of work.
The role is expected to explore and utilise different platforms, technologies and support tools to reinforce learning outcomes and ensure that people get the correct skills at the correct time, in the right way and at the right cost.
This role will be best suited to an individual who has excellent communication and coaching skills and can work collaboratively and who is passionate about helping to develop people, to grow.
Ultimately, s/he is expected to grow the dealer network's learning culture; thereby resulting in an engaged workforce that is smart, capable, knowledgeable and motivated.

Specific Role Responsibilities
Key Responsibilities:
• Implement and manage a complete training path for the different employee roles within the Aftersales function, within the KMSA dealer network
• Designing, both in-house and with expert third parties, a solution, which includes a blended approach to learning such as coaching, classroom training, action learning & e-learning.
• Develop, implement and oversee the training programmes for the Aftersales area for the KMSA dealer network
• Manage and liaise with various stakeholders to ensure training is delivered regionally and nationally
• Manage the training facility and manage suppliers in line with company policies and BBEEE requirements
• Assess training effectiveness linked to business KPI’s and overall brand strategy
• Monitor and report to DP and management on progress against operational plan and make adjustments where required.
• Resolve problems within area of accountability with the necessary discretion and guidelines.
• Manage the budget according to the operational delivery plans.
• Manage training team to ensure delivery of excellent training, by coaching, developing and supporting staff

Qualifications and Experience
Minimum Requirements:
• 5 – 8 years experience in an Importer or OEM Aftersales environment
• Strong understanding of Aftersales operations in the retail network
• Trade and Occupational Qualifications with NQF Level 04
• Industry legislative compliance
• Training experience
• Technical skill & understanding
• Brand experience advantageous

Skills and Personal Attributes Behavioural Competencies
• Change Leadership
• Analytical Thinking
• Innovation orientation
• Process Optimisation
• Embracing diversity and sensitivity
• Enabling team success
• Relationship building
• Systems thinking
• Results orientation
• Impactful leadership Technical Competencies
• Aftersales Business and Retail Operations understanding
• Functional Policies and Procedures
• Organisation Governance, Ethics and Values
• Managerial Capability
• Occupational Health and Safety
• Planning and Budgeting
• Planning, Management and Measurement
• Excellent written and verbal communication skills

N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)