Application Specialist IT - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 12-08-2020 2:31:00 PM
07-10-2020 2:31:00 PM
Responsibility

? To plan and manage all activities within the area of technology and within his/her responsibility:
? Monitor and control allocated human and material resources
? Manage re-active tasks
? Planning, managing and controlling tactical projects within the specified environment
? Managing Third-Party software releases
? Software configuration
? Manage project dependencies, team and stakeholder relationships as it relates to the project
? Co-ordinate and integrate activities across multiple functional lines
? Provide back-up to relevant managers
? To ensure timely and effective communication with the project team, the project stakeholders and the business support users:
? Liaise with other managers within the ICT functions and within the business
? Manage user expectations through regular communication with the user group
? To effectively manage the day to day IT operations within the specified area:
? Create procurement orders and change requests
? Follow-up of procurement orders and change requests
? Monitoring and following up of all open service desk calls
? Identify and resolve any support call trends
? Handle any relevant support issues
? User Support in the specified area
? 2nd Level Support for specified area; support for 1st level support on service desk
? Train 1st level support
? To efficiently manage vendor relationships and deliverables within the specified IT environment:
? Investigate new technologies within the specified area
? Manage software bug list with vendors
? Vendor call management
? Manage SLA with vendors
? Schedule change requests with vendors

Qualifications
? Matric
? IT-related Diploma / Degree

Experience
? 5 years within an IT support management position
? 5 years’ experience in a Retail / Wholesaler industry - desirable

Knowledge and Skills
? 5 years Broadly skilled in information and communication technology
? 5 years Knowledge of all stages of systems development from specification to implementation
? 3 years Exposure to vendor management
? Change management