Application Support Technician - Somerset West Verfied

Salary Negotiable Somerset West, Western Cape Somerset West, Western Cape more than 14 days ago 05-11-2020 12:45:53 PM
31-12-2020 12:45:53 PM
Our client requires the services of a customer centric Application Support Technician to assist with software commissioning of Smart Sensors products and the continuous monitoring of these installed sensors to ensure it runs effectively.

Key performance areas:

? Support Clients in solving issues
? Server Support and Troubleshooting
? Software testing
? Collect Server and Application Statistics for weekly reports.
? Calibration/configuration of software installed on site.
? Monitoring of servers and sensors deployed in the field on an ongoing basis.
? Ensure all servers and applications assigned are running without error.
? Inform responsible development team if to code issues.
? Ensure Clients is happy with resolution of the issue and keep the client in the loop when addressing the issue assigned.
? Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance

The successful candidate must have:

? Matric with a relevant IT tertiary qualification
? 2 - 4 Years’ experience in either Deskside, Server or Applications support
? Fluent in English (reading, speaking, and writing)
? Willing and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issues
? Willingness to take initiative and take ownership of responsibilities
? Willing to work in a team-based environment
? Proven ability to diagnose & address application issues
? Windows and Linux experience. Must be able to perform higher level configuration on Windows OS
? Working knowledge of SQL Databases and SQL Queries
? Ability to learn and master employer-specific software for support purposes
? Scripting knowledge: Python, Bash, PowerShell
? Understanding of networking and switching
? Be comfortable reading/editing XML and json configuration files
? Understanding OPC communication and setup thereof would be of an advantage
? Accept responsibility to finish an assigned task with great care and quality
? Ability to learn quickly
? Complex problem-solving skills

Please note that only short listed candidates will be contacted.