Overview:

Responsible for the academic auditing process.

Key Performance Areas and Indicators:

Auditing process

• Supporting all audit schedules and project plans
• Preparing supporting documentation
• Securing a date from the Seta’s
• Meeting all SETA requirements and deadlines pre & post site visit
• Data correlation and action per project to the queries department
• Sample testing data to ensure accurate and complete
• Feedback to business on audit findings and solutions to process engineer for improvement
• Evaluation of the complete training processes and adherence to QMS
• Ensuring all accreditations, assessor/moderator scopes are valid and current
• Monitoring and evaluation and action plans on a quarterly basis.
• Communication with all departments to ensure success of audit

Customer Services:

• Building sustainable relationships of trust through open and interactive communication.
• Keeping records of customer interactions and filing documents.

Academic Process:

• Administrative duties
• Responsible for ensuring projects are executed as per academic process and there is no deviation thereof.
• Data capturing