Job purpose:
To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of Combined Private Investigations and its clients; and to ensure that all matters are addressed in a prompt, efficient, and professional manner.

Minimum requirements:
1. Matric / Grade 12 or equivalent (NQF level 4).
2. PSIRA Registered (Minimum Grade C).
3. Computer literate.
4. Technical background of cameras, two-way radios and alarm systems will be highly
beneficial.
5. Advanced Surveillance Body Language will be highly beneficial.
6. IT experience / qualifications will be highly beneficial.

Duties and responsibilities:

1. Reporting:
Record all incidents in the Occurrence Book (OB) with full details as prescribed in the Standard Operating Procedure.
Do a proper hand over at the end of each shift in the Occurrence Book (OB) as per the Standard Operating Procedure.
Ensure that weekly reports are completed and submitted to the relevant personnel in time.
Ensure that monthly reports are completed and submitted to the relevant personnel in time.
Inform the relevant parties of any discrepancies (this includes CCTV
irregularities); follow up actions taken and the progress thereof.

2. Monitoring and Response:
Ensure that the SMS is sent to CCTV systems daily.
All monitoring and tracking of alarms and cameras should be done according to the Standard Operating Procedure at all times.
Ensure effective monitoring of the client perimeters during dispatching of precious metals.
Communicate with operational personnel to ensure that they comply with procedure.
Monitor movement on CCTV cameras for 24 hours a day, 7 days a week, this includes personnel and vehicle searchers movement.
Monitor sites and ensure that operational personnel are notified if a site is not secured / locked.
Evaluate movement on camera and activate response team if suspicious activity is detected.
Ensure that the relevant and closest response team is dispatched to all alarm systems reported to the control room in a quick and efficient manner.
Identify priority issues and escalate them to management.
Monitor, manage, and control the operational systems.
Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress.

3.General:
Liaise with clients, management, and colleagues to ensure smooth running of all operations.
Receive incidents from clients and inform the Task Teams to respond to the scene.
Ensure the quick response to the action of waybills.