Portuguese Customer Support Agent - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape 6 days ago 20-06-2022 8:49:57 AM
Purpose of the Role
We are looking for a motivated Portuguese Customer Support Agent with excellent soft skills and a positive attitude to ensure player satisfaction. We are a growing company with a young and dynamic team supporting a wide variety of brands.
Duties and Responsibilities
• Brazilian Portuguese home/first language essential
• Handling chats in a timely and customer-centric fashion
• Replying to emails in a professional manner
• Showing empathy and appreciation to our customers
• Dealing with complaints and dissatisfied customers working independently and proactively to
improve customer satisfaction
• Fluent in Brazilian Portuguese, both written and spoken alongside good English skills
• Soft skills ls to be able to deal with challenges professionally
• A positive attitude
• Problem Solving
• Time Management
• Customer Focus
• Dual-Citizenship or South African ID
• Own transportation
• Flexibility to work in a 24/7 rotational shift environment