Job Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent Qualifications / Skills:

Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Education, Experience, and Licensing Requirements:

Grade 10 or Higher
Previous customer experience an advantage