One of our top Automotive clients is currently seeking a dynamic and energized Call Centre Agent to join their team. The perfect candidate for this role but be bilingual with excellent communication skills and phone etiquette. We are looking for a candidate who holds high customer service skills and has the ability to handle queries and complaints in a professional manner. The candidate will be expected to fill other admin / receptionist duties in the case where a staff member is absent.

Requirements
• Matric certification
• Own valid drivers’ licence and own transport
• Fully Bilingual
• Experience within a franchised dealership will be an added advantage

Duties
• Allocating Sales Leads to the sales executives.
• Following up with the sales executive
• Incoming calls to direct to all departments
• Outbound calls to allocate sales leads
• Calling missed calls and directing to the right department
• Call customers to check the service received by sales executive
• Assisting with service bookings