Call Centre Agent - Roodepoort Verfied

R 3760 per month Roodepoort, Gauteng Roodepoort, Gauteng more than 14 days ago 29-06-2021 12:16:00 PM
24-08-2021 12:16:00 PM

Signa Opportunity is recruiting unemployed young people for quality workplace experience through the Youth Employment Service (YES) initiative.
About the YES Initiative
The initiative was launched by the President in 2018 and is a partnership with government and labour to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over a period of 12 months.

Stipend
? R3760 per month
Position
• Call Centre Agent
Duties
• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Identify and escalate issues accordingly.
• Provide product and service information to customers.
• Receiving orders and send them to finance.
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports
• Other duties as assigned Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Identify and escalate issues accordingly.
• Provide product and service information to customers.
• Receiving orders and send them to finance.
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports
• Other duties as assigned.
Requirements
• Matric
• Customer Service/ Call center certificate
• Excellent data entry and typing skills.
• Attention to detail and accuracy.
• Knowledge of customer service principles and practices
• Excellent communication skills.
• Aged between 18 and 29.
• Must be Unemployed.
• Must not have taken part on the YES Programme before
• Candidates must reside in Roodepoort and surrounding areas.
• Closing Date: 2 July 2021