Call Centre Human Resources Business Partner (HRBP) - Cape Town Verfied

R 70 000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-02-2024 8:07:50 AM
11-03-2024 8:07:50 AM

Call Centre Human Resources Business Partner (HRBP)


Cape Town


R70 000 per month


Are you ready to lead a dynamic and rapidly growing BPO Call Centre? Be a part of an incredible journey towards success! We are seeking a dedicated professional with extensive experience to lead our client’s talented team and drive operational excellence.

As the Call Centre HRBP, you will play a crucial role in supporting and partnering with our call center operations. You will work closely with leadership to develop and implement HR strategies that align with business objectives and promote a high-performance culture. This role requires a proactive and solutions-oriented individual with strong interpersonal skills and a deep understanding of HR best practices within a call center environment.


Collaborate with call center management to understand business goals and develop HR strategies to support them.
Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and procedures.
Partner with leadership to identify talent needs and implement effective recruitment and retention strategies.
Conduct regular assessments of employee engagement and implement initiatives to enhance the overall employee experience.
Act as a trusted advisor to employees, guiding career development, performance management, and conflict resolution.
Collaborate with the Learning and Development team to identify training needs and facilitate relevant programs for call center staff.
Analyze HR metrics and trends to inform decision-making and continuous improvement efforts.
Stay abreast of industry best practices and legal requirements to ensure HR policies and practices are up-to-date.


Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience as an HRBP, preferably in a call center or customer service environment.
Strong knowledge of employment laws and regulations.
Excellent communication and interpersonal skills.
Ability to build strong relationships and influence at all levels of the organization.
Proactive problem solver with a positive and approachable demeanour.
Solid understanding of call center operations and unique HR challenges within this environment.

Recruiter: Kelly