Call Centre Manager
Our Client is looking for a Call Centre Manager to manage a team of Administrative staff
Key Responsibilities entails the following:
General Call Centre Management
Performance Management, assessment, motivation and discipline of staff
Reporting on activities and Quality Assurance
Ensuring that abandoned calls are less that 5%
Wallboard - ensuring it is always operational
Monitoring poor referrals
Supporting Team Leaders and their respective teams
Candidate Requirements
What you must have:
Matric
Relevant tertiary
Min2-4 years’ experience
Proficient in MS Word, Excel & Outlook
Valid driver's license and own road worthy/reliable vehicle
The ability to work shifts in a 24 hour environment