Would you like to work for a leading leisure and entertainment company? Keep reading! This team have an exciting job opportunity for a Call Centre Quality Assurance Consultant to join their team in Johannesburg. If you have quality management experience in a quality role in a high volume, fast paced environment, we would like to hear from you!

Your key job responsibilities as the Call Centre Quality Assurance Consultant in Johannesburg will include:

- Evaluate calls, critically assess all correspondence on Digital Communication Channels in the company
- Effectively, implementing intervention strategies to improve quality of service and improve performance
- Identifying areas of development, leading, coaching and management of individual/team performance satisfy customer needs
- Be up to date with latest trends, technology, regulations and industry information
- The building and maintenance of good business relations and direct collaboration with various departments within the company
- Drive the adoption of good practice and conduct within the business
- Produce relevant reports, analyse and share insights

Requirements for this Call Centre Quality Assurance Consultant job in Johannesburg:

- Quality management or call center experience in a quality role in a high volume, fast paced environment; or any equivalent combination of related training/education and experience required
- Prior people performance management/coaching/feedback experience desired
- Be a strong leader with experience in implementing and shaping the company’s QA processes and strategies
- Experience setting a benchmark of quality assurance
- Strong leadership skills and ability to escalate issues and motivate others for timely resolution with little or no direction
- Excellent communication, presentation and group facilitation skills are required
- Strong evaluation and analysis skills
- Strong attention to detail and organizational skills