We believe in approaching business from a creative point of view. We are looking for an experienced Chief Operating Officer (COO) to take responsibility for the efficiency of business by overseeing our organisation’s ongoing operations and procedures.

Who We Are:
Integrative Enneagram Solutions (IES) is an innovative developer and provider of Enneagram products for individual, team and organisational development solutions. Our core product is the iEQ9 Enneagram Questionnaire, which is a tool used to help understand human behaviour. It pinpoints your personality structure, core motivations and self-limiting beliefs. Our adaptive, intelligent questionnaire integrates the art and science of self-discovery with cutting-edge technology.

What drives us at IES is understanding what makes people tick. We value knowledge, honesty, connectedness, pioneering, generosity and awesomeness. Our products help people to discover this in themselves, so that they can live more meaningful lives. This is reflected in the way we treat our employees and clients – we make an effort to connect and get to know your authentic self. We’re curious about each other and about learning individually and collectively. We are aware that each of us has different strengths, passions, quirks, and areas of development, and we approach these differences with compassion. If this isn’t enough to keep you stimulated, we have really good coffee and lots of it!

We operate globally, and our product and software development capabilities keep us at the forefront of providing Enneagram solutions to our rapidly growing client base. As we near the year 2020, we have envisioned an exciting strategy filled with ambitious goals and much growth. We need a COO to secure the functionality of business to sustain and drive this extensive growth.

Your Purpose:
We are looking for an experienced Chief Operating Officer (COO) to oversee our organisation’s ongoing operations and procedures. You will be responsible for business efficiency to drive extensive and sustainable international growth.

The COO role is a key member of the senior management team, reporting to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. You need excellent people skills, business acumen and exemplary work ethics.

What You’ll Do:
• Oversee daily operations of the company (Marketing, Sales, Finance, Legal, Trainings and Accreditation, Translations and Global Adoption and Roll Out etc.). Lead employees and encourage maximum performance and dedication.
• Set comprehensive goals for performance and growth (agreeing objectives with Senior Managers). Define and implement production, productivity, quality and customer-service standards.
• Establish policies that promote company culture and vision. Embody the culture and values of the company and act as an ambassador of our purpose and brand at all times.
• Design and implement business strategies, plans and procedures. Evaluate performance by analysing and interpreting data and metrics.
• Ensure efficient Ways of Working (WoWs) with each operations function.
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.). Manage relationships with faculty / partners / vendors – manage relationships with marketing agencies and market research agencies.
• Complete regular inspections/audits on each operational function to review the quality of work delivered and implement changes where gaps are identified.
• Provide financial information to senior management, ensuring that operational costs are kept in check for the long-term viability of the organisation.
• Champion the customer in the organisation, by taking ownership of the customer journey and experience and make sure the customer is at the heart of all company decisions.
• Write and submit reports to the CEO in all matters of importance.

Who You Are:
• A Leader. You are team-orientated, have a track record of building high trust relationships with high influence, and with your strong leadership skills, experience and talent, you have led teams of high performing professions to be efficient, productive, and effective.
• A Strategic Visionary. You are thrilled by the future, and nothing excites you more than providing a framework and definition for an organisation’s overall vision, along with actionable steps. You want to be the one to help the company achieve its strategy and oversee its execution.
• A Pragmatist. While you are excited by big ideas, you can balance out visionary tendencies with practical follow-through. This includes taking ideas or plans, breaking them down into actionable steps, and ensuring that they are done efficiently.
• A Solution-Focused Problem Solver. You rarely focus on problems. Instead, you are driven by solutions and tackle problems with creativity and innovation. You’re resilient to challenges and comfortable with ambiguity.
• A Lover of Data and Actionable Metrics. You pride yourself in ensuring daily operations run in the most optimal conditions by utilising strategies based on data-driven decisions to evaluate and set goals effectively.

Your Background:
• BSC/BA IN BUSINESS ADMINISTRATION OR RELEVANT FIELD.
• PROVEN EXPERIENCE AS CHIEF OPERATING OFFICE OR RELEVANT ROLE.
• DEMONSTRATABLE COMPETENCY in strategic planning and business development.
• UNDERSTANDING OF BUSINESS FUNCTIONS such as HR, Finance, Marketing etc.
• WORKING KNOWLEDGE OF IT/BUSINESS INFRASTRUCTURE AND MS OFFICE.
• WORKING KNOWLEDGE OF data analysis and performance/operation metrics.
• OUTSTANDING ORGANISATIONAL AND LEADERSHIP ABILITIES.
• EXCELLENT INTERPERSONAL AND PUBLIC SPEAKING SKILLS.
• APTITUDE IN DECISION-MAKING AND PROBLEM-SOLVING.

BONUS POINTS:
• Master’s degree in business or related field (i.e. MSc/Masters of Business Administration (MBA)).
• Experience in working within an Agile/Scrum methodology environment.

…Does this sound like you?

EMAIL US YOUR RESUME before Friday, 13 December 2019. This will kick start our interest and eventually, a comprehensive screening and selection process, since we genuinely care about the people that join us.