Claims Manager
Seeking experienced Claims Manager from an Insurance background.
Matric, Certificate / Diploma in Insurance/Degree
Extensive knowledge and experience in the long-term insurance / financial services administration industry
1 - 3 years experience as a Manager or Team leader in the long-term insurance claims environment
Management of the claims department to ensure that claims are paid correctly and on time to meet the agreed upon service levels.
To manage claims processes and procedures.
Making sure that claims are dealt with according to financial services industry regulations and policy terms and conditions.
Working on complex or fraudulent cases that need experience and specialist knowledge.
Ensure that controls to eliminate fraud are in place at all times.
Effective business relationship management with key clients such as brokers, administrators etc.
Managing and coaching your team (efficient management of the department's performance & ensuring that staff is available at all times).
Promote the principles and practices to ensure the achievement of Treating Customers Fairly outcomes.
Promote the wellbeing of the claims department (individually and collectively).
Ensure continuous improvement in all areas in the department to ensure efficient administration
Taking responsibility for the department's productivity.
Prepare for and manage the audit process of the department, including external service providers & to comply with all the audit requirements.
Drive and manage the implementation of principles and practices within the department.
Dealing with customer complaints and appeals accordingly.
Maintaining quality and customer service standards.
Prepare and present management information and reports.
Diplomas - Advanced Diploma: Insurance Management