Claims Manager
To ensure that valid claims are paid correctly and on time as well as efficient and effective management of the claims department. Ensuring that controls and procedures are in place to deliver on our service levels at all times.
KEY PERFORMANCE AREAS
• Management of the claims department to ensure that claims are paid correctly and on time to meet the agreed upon service levels.
• To manage claims processes and procedures.
• Working on complex or fraudulent cases that need experience and specialist knowledge.
• Effective business relationship management with key clients such as brokers, administrators etc.
• Managing and coaching your team (efficient management of the department’s performance & ensuring that staff is available at all times).
• Promote the principles and practices to ensure the achievement of Treating Customers Fairly outcomes.
• Ensure continuous improvement in all areas in the department to ensure efficient administration
• Maintaining quality and customer service standards.
• Prepare and present management information and reports.
• Matric, Certificate / Diploma in Insurance /Degree
• Extensive knowledge and experience in the long-term insurance / financial services administration industry
• 2 – 5 years experience as a Manager or Team leader in the long-term insurance claims environment
• Computer Literacy ( MS Office package)
• Good understanding of Treating Customers Fairly principles and practices.
• An understanding of systems work methods, procedures and operations
• Energetic with an ability to learn quickly
• Ability to perform under pressure in a deadline driven environment
• Good spoken and written communication skills
• Excellent customer service skills
• Accuracy and attention to detail
• A calm and assertive manner when dealing with complaints
• The ability to analyse and interpret information
Good administrative and computer skills

Negotiable