Claims Manager
Sandton

Manage the individual life and group risk claims teams. Ensure the business team execute instructions received via processes within the framework of the business area and that the day to day tasks, outputs and ad hoc initiatives are actioned and SLA's adhered to. Ensure that the service provided to internal stakeholders and external clients is available as per SLA agreed; sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

• Provide optimal staff capacity with correct skills.
• Contain and improve cost effectiveness of functions provided
• Implement agreed initiatives to improve operational efficiency and customer experience
• Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
• Monitor external perception rating and ensure that the scores are within the agreed targets
• Identifying and reporting on service failures and errors
• Ensure and assist with training and development of junior and middle management
• Contribute to the various cross functional forums to help improve efficiencies in other areas
• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• Help manage and determine the budget of the business area
• Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
• Help formulate strategy of business area

• Grade 12 (Essential)
• Relevant tertiary qualification (OT/ Nursing/ Physiotherapy would be advantageous)
• Claims management experience in individual life and group risk (Essential)
• Minimum 3 years management experience within long-term insurance industry
• Minimum 2-3 years’ experience as a group risk/ Individual life assessor
• Proven experience in running a successful customer team that adds customer value and alignment to the company goals and strategic objectives (Essential)
• MS Office and PC literate
• Familiar with Compliance Processes and Procedures in the Insurance Industry
• Familiar with the business products and their rules and workings

Salary range: R35 000 – R40 000 per month. k29.7b