Client Liaison Officer - Kimberley Verfied

R 448 243 per annum Kimberley, Northern Cape Kimberley, Northern Cape more than 14 days ago 19-02-2024 5:22:21 AM
11-03-2024 5:22:21 AM

Client Liaison Officer


Northern Cape (Kimberly)


R448 243 per annum


One of our trusted and prominent medical aid scheme clients seeks to appoint a Client Liaison Officer for their branch in Northern Cape (Kimberley). The successful candidate will provide onsite client services and resolve member and potential member queries.


Support growth strategies and provide a comprehensive service offering throughout the entire cycle of any transactions.
Visit, interact and assist members in Departments and other public service offices as and when required;
Facilitate meetings and one-on-one sessions to resolve administrative issues encountered by members;
Receive Scheme correspondence from members and submit it to the Administrative team daily;
Follow up with members on outstanding information or documents required by the Scheme to finalize business processes;
Assist the marketing service provider at marketing events by attending to member queries;
Attempt to resolve all queries at first contact;
Log all resolved and unresolved queries daily for reporting purposes;
Compile a daily activity report;
Escalate all unresolved queries to the admin team through the team leader daily;
Represent Scheme well at all times in line with the mission, vision and values;
Maintain positive Scheme member and stakeholder relationships;
Facilitate effective communication between members and the Scheme;
Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
Provide ad hoc information when requested;
Have extensive Scheme and operational knowledge to assist in resolving member queries;
Must have the ability to use a computer and required systems to resolve member queries;
Market the Scheme to potential members and assist in enrolling them on the Scheme.


Matric (Grade 12) and/ or
A Post-matric qualification will be added as an advantage
At least 1 – 2 years customer background in a call centre or service environment/ customer relations
FAIS Accreditation
Must have a valid driver’s license
Own vehicle (advantageous)
Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)

Recruiter: DAV